Watchguard NC2AE8
Start the console session.
Plug in serial cable to console port of device from PC COM1 port
Open PuTTY and select "Serial" connection type, leave baud rate (Speed) and other settings as default.
Plug power into device and if a power button exists, turn it on.
Boot into Safe Mode
When prompted and before the countdown ends, use the arrow keys to select WatchGuard (SysA) Safe Mode from the menu and press theEnter key:
The MCH is operating with DDR2 800 DRAM Timing: Tcl:6/Tras:18/Trp:6/Trcd:6/Twr:6/Trfc:52/Twtr:3/Trrd:3/Trtp:3 Initializing USB Controllers .. Done. 990MB OK GNU GRUB version 0.97 (639K lower / 1012352K upper memory) +-------------------------------------------------------------------------+ | WatchGuard (SysA) | | WatchGuard (SysB) | | WatchGuard (SysA) Safe Mode | | WatchGuard (SysA) from /boot | | | | | | | | | | | | | | | | | +-------------------------------------------------------------------------+ Use the ^ and v keys to select which entry is highlighted. Press enter to boot the selected OS or 'p' to enter a password to unlock the next set of features. Booting 'WatchGuard (SysA) Safe Mode' lcd 1 Safe Mode lcd 2 Starting... root (hd0,2) Filesystem type is ext2fs, partition type 0x83 kernel /bzImage ro root=/dev/hda3 console=ttyS0,115200 wgmode=safe wg_ptfm=xtm5 [Linux-bzImage, setup=0x3a00, size=0x29c9a0]
Further output will bring you to the password: prompt. Type readwrite and press the Enter key:
WatchGuard-XTM admin Password: readwrite -- -- WatchGuard Firebox Operating System Software. -- Fireware XTM Version 11.10.2.B484746 -- Support: https://www.watchguard.com/support/supportLogin.asp -- Copyright (C) 1996-2015 WatchGuard Technologies Inc. --
Erase configuration data and reboot.
At the next prompt type the restore factory-default command and confirm with y:
[FAULT]WG#restore factory-default Restore factory-default (yes or no)? y
Type the reboot command and confirm with y
[FAULT]WG#reboot Reboot (yes or no)? y Rebooting..........[ 739.398571] Running /etc/runlevel/4/K00armled...Done. [ 739.400706] Running /etc/runlevel/4/K01backuplog...Done. [ 739.502913] Running /etc/runlevel/4/K02guestacct...Done. [ 739.503942] Running /etc/runlevel/4/K08fqdnsave...Done. [ 739.504580] Running /etc/runlevel/4/K09haeventsave...Done. [ 739.637501] Running /etc/runlevel/6/S01bootmon...Done. [ 739.739511] Running /etc/runlevel/6/S05sshdown...Done. [ 739.746644] Running /etc/runlevel/6/S10ethdown...Done. [ 740.194947] Running /etc/runlevel/6/S10vashon...Done. [ 740.195964] Running /etc/runlevel/6/S12uproc...Done. [ 740.196728] Running /etc/runlevel/6/S16seed-random...Saved random seed [ 740.332069] Done. [ 740.332173] Running /etc/runlevel/6/S18data....Done. [ 740.526809] Running /etc/runlevel/6/S20usbfs...Done. [ 740.527731] Running /etc/runlevel/6/S22rtc...Done. [ 740.529862] Running /etc/runlevel/6/S99nopanic...Done. .[ 742.733172] Lanner Parallel LCM Driver Closed System going down for reboot [ 752.347433] reboot: Restarting system [ 752.351102] reboot: machine restart
Copy all the output from the session into your records.
Right-click PuTTY's titlebar, from that dropdown menu click on "Copy All to Clipboard"
Open the file of record certifying the deconfiguration of this device and use CTRL V to paste all the output from PuTTY into that file. Formatting the text with a fixed-width font helps it look more readable.
End the session.
Close PuTTy.