Riverbed Steelhead 250
Start the console session.
Plug in serial cable to console port of device from PC COM1 port
Open PuTTY and select "Serial" connection type, leave baud rate (Speed) and other settings as default.
Plug power into device and if a power button exists, turn it on.
Boot into single user mode.
Press the letter e until the prompt Highlighted entry is with a number next to it appears, then use the down arrow and up arrow to pick the number that matches the line beginning with kernel:
CPU : Intel(R) Hz Riverbed Technology, Inc Press any key to continue. Website: www.riverbed.com Support: support.riverbed.com GNU GRUB version 0.95 (639K lower / 3144512K upper memory) 1-415-247-7381 outside the U.S. and Canada ------------------------------------------------------------------- 0: Riverbed Steelhead Software v. 8.6.1 (32bit) 1: Riverbed Steelhead Software v. 9.1.1 (32bit) ------------------------------------------------------------------- Use the ^ and v keys to select which entry is highlighted. Press enter to boot the selected OS, 'e' to edit the commands before booting, 'a' to modify the kernel arguments 0075 before booting, or 'c' for a command-line. GNU GRUB version 0.95 (639K lower / 3144512K upper memory) ------------------------------------------------------------------- 0: root (hd0,2) 1: uppermem 204800 2: kernel /vmlinuz ro root=LABEL=ROOT_2 crashkernel=40M console=tty0 console=t tyS0,9600n8 3: initrd /rbt-initrd.img ------------------------------------------------------------------- Use the ^ and v keys to select which entry is highlighted. Press 'b' to boot, 'e' to edit the selected command in the boot sequence, 'c' for a command-line, 'o' to open a new line after ('O' for before) the selected line, 'd' to remove the selected line, or escape to go back to the main menu. Highlighted entry is 2:
Press e again to edit that command line to delete the part highlighted in red above and append single fastboot to the end:
[ Minimal BASH-like line editing is supported. For the first word, TAB lists possible command completions. Anywhere else TAB lists the possible completions of a device/filename. ESC at any time cancels. ENTER at any time accepts your changes.] grub edit> kernel /vmlinuz ro root=LABEL=ROOT_2 crashkernel=40M console=ttyS0,9600n8 single fastboot
The menu will appear again with the now edited line. Ensure it is still the number highlighted then press b to boot using that line:
GNU GRUB version 0.95 (639K lower / 3144512K upper memory) ------------------------------------------------------------------- 0: root (hd0,2) 1: uppermem 204800 2: kernel /vmlinuz ro root=LABEL=ROOT_2 crashkernel=40M console=ttyS0,9600n8 s ingle fastboot 3: initrd /rbt-initrd.img ------------------------------------------------------------------- Use the ^ and v keys to select which entry is highlighted. Press 'b' to boot, 'e' to edit the selected command in the boot sequence, 'c' for a command-line, 'o' to open a new line after ('O' for before) the selected line, 'd' to remove the selected line, or escape to go back to the main menu. Highlighted entry is 2: Booting command-list root (hd0,2) Filesystem type is ext2fs, partition type 0x83 uppermem 204800 kernel /vmlinuz ro root=LABEL=ROOT_2 crashkernel=40M console=ttyS0,9600n8 singl e fastboot [Linux-bzImage, setup=0x3200, size=0x4284c0] initrd /rbt-initrd.img [Linux-initrd @ 0xbe16000, 0xad96c1 bytes] Initializing cgroup subsys cpuset Initializing cgroup subsys cpu
Further output should bring you to a Choice: prompt. If not and you get taken to the # commandline prompt due to a crash you can type the /sbin/resetpw.sh then reset commands:
xxxxxxxxxxxx # /sbin/resetpw.sh xxxxxxxxxxxx # reset
Reboot, check licenses and erase configuration.
Type 1 to Reset admin password and enter password twice, then type 3 when the menu is shown again to reboot:
Choose one of these options: 1 Reset admin password. 2 Enter single user shell (requires challenge-response). 3 Reboot. Choice: 1 Password: password Retype Password: password Choose one of these options: 1 Reset admin password. 2 Enter single user shell (requires challenge-response). 3 Reboot. Choice: 3 Rebooting...
When prompted, login as admin with the password password
Riverbed SteelHead xxxxxxxxxxxx login: admin Password: password Last login: Thu Jul 29 06:48:03 from 10.218.39.186
At the next prompt type enable then show licenses then reset factory reload
System initializing.................. Done! xxxxxxxxxxxx > enable xxxxxxxxxxxx # show licenses Local: LK1-SH10BASE-0000-0000-1-3194-14D5-B267 Index: 1 Feature: SH10BASE Valid: yes Active: yes Start date: End date: Local: LK1-SH10CIFS-0000-0000-1-44B2-9144-AD99 Index: 2 Feature: SH10CIFS Valid: yes Active: yes Start date: End date: Local: LK1-SH10EXCH-0000-0000-1-D6AB-7BDC-8CC8 Index: 3 Feature: SH10EXCH Valid: yes Active: yes Start date: End date: Local: LK1-MSPEC250L-0000-0000-1-772D-1EFF-7ECA Index: 4 Feature: MSPEC250L Valid: yes Active: yes Start date: End date: xxxxxxxxxxxx # reset factory reload Resetting and rebooting the system... please wait.
Allow the reboot procedure to complete, the default login/password being admin/password and the indication of a successful factory reset is the amnesiac > prompt.
Copy all the output from the session into your records.
Right-click PuTTY's titlebar, from that dropdown menu click on "Copy All to Clipboard"
Open the file of record certifying the deconfiguration of this device and use CTRL V to paste all the output from PuTTY into that file. Formatting the text with a fixed-width font helps it look more readable.
End the session.
Close PuTTy.