HP MSR3012 JG409A

  1. Start the console session.

    Plug in serial cable to console port of device from PC COM1 port
    Open PuTTY and select "Serial" connection type, leave baud rate (Speed) and other settings as default.
    Plug PoE cable into device turning it on.
  2. Access the extended boot menu.

    When you see the line BootWare Validating... press Ctrl B only ONCE, before seeing any prompt to do so:
    System is starting... Press Ctrl+D to access BASIC-BOOTWARE MENU... Press Ctrl+T to start heavy memory test Do you want to check SDRAM? [Y/N]N Booting Normal Extended BootWare The Extended BootWare is self-decompressing....Done. **************************************************************************** * * * HP MSR3012 BootWare, Version 1.43 * * * **************************************************************************** Copyright (c) 2010-2015 Hewlett-Packard Development Company, L.P. Compiled Date : Apr 10 2015 CPU ID : 0x2 Memory Type : DDR3 SDRAM Memory Size : 1024MB BootWare Size : 1024KB Flash Size : 8MB cfa0 Size : 247MB CPLD Version : 2.0 PCB Version : 2.0 BootWare Validating... Press Ctrl+B to access EXTENDED-BOOTWARE MENU... Password recovery capability is enabled.
    Further output will take you to the extended bootware menu.
  3. Bypass configuration and boot up system.

    At the Enter your choice(0-9):  prompt type 6 to skip the current system configuration and press Enter:
    ===========================<EXTEND-BOOTWARE MENU>=========================== |<1> Boot System | |<2> Enter Serial SubMenu | |<3> Enter Ethernet SubMenu | |<4> File Control | |<5> Restore to Factory Default Configuration | |<6> Skip Current System Configuration | |<7> BootWare Operation Menu | |<8> Skip Authentication for Console Login | |<9> Storage Device Operation | |<0> Reboot | ============================================================================ Ctrl+Z: Access EXTEND-ASSISTANT MENU Ctrl+F: Format File System Ctrl+C: Display Copyright Enter your choice(0-9): 6 Flag Set Success.
    The same menu and prompt will appear, this time type 1 to boot the system, and press Ctrl d when prompted to stop automatic configuration.
    ===========================<EXTEND-BOOTWARE MENU>=========================== |<1> Boot System | |<2> Enter Serial SubMenu | |<3> Enter Ethernet SubMenu | |<4> File Control | |<5> Restore to Factory Default Configuration | |<6> Skip Current System Configuration | |<7> BootWare Operation Menu | |<8> Skip Authentication for Console Login | |<9> Storage Device Operation | |<0> Reboot | ============================================================================ Ctrl+Z: Access EXTEND-ASSISTANT MENU Ctrl+F: Format File System Ctrl+C: Display Copyright Enter your choice(0-9): 1 Loading the main image files... Loading file cfa0:/msr3000-cmw710-system-r0304p02.bin....................... ............................................Done. Loading file cfa0:/msr3000-cmw710-security-r0304p02.bin...Done. Loading file cfa0:/msr3000-cmw710-voice-r0304p02.bin......Done. Loading file cfa0:/msr3000-cmw710-data-r0304p02.bin......Done. Loading file cfa0:/msr3000-cmw710-boot-r0304p02.bin.............Done. Image file cfa0:/msr3000-cmw710-boot-r0304p02.bin is self-decompressing..... ......Done. System image is starting... Configuration file is skipped. Performing automatic configuration... Press CTRL_D to break. Automatic configuration attempt: 1. Not ready for automatic configuration: no interface available. Waiting for the next... Automatic configuration is aborted. Line aux0 is available.
  4. Disable password recovery capability

    Access elevated privileges mode:
    Press ENTER to get started. <HP>system-view System View: return to User View with Ctrl+Z.
    Type the undo password-recovery enable command and type y to confirm:
    [HP]undo password-recovery enable The command will disable the password recovery function. Continue? [Y/N]:y
    Press Ctrl Z then type reboot and follow prompts to continue:
    <HP>reboot Start to check configuration with next startup configuration file, please wait.........DONE! Current configuration may be lost after the reboot, save current configuration? [Y/N]: y Please input the file name(*.cfg)[cfa0:/startup.cfg] (To leave the existing filename unchanged, press the enter key): Validating file. Please wait... Configuration is saved to device successfully. This command will reboot the device. Continue? [Y/N]: y Now rebooting, please wait...
  5. Erase configuration and reboot.

    Repeat step 2 to access the extended boot menu and type 4 to access the file control menu:
    ===========================<EXTEND-BOOTWARE MENU>=========================== |<1> Boot System | |<2> Enter Serial SubMenu | |<3> Enter Ethernet SubMenu | |<4> File Control | |<5> Restore to Factory Default Configuration | |<6> Skip Current System Configuration | |<7> BootWare Operation Menu | |<8> Skip Authentication for Console Login | |<9> Storage Device Operation | |<0> Reboot | ============================================================================ Ctrl+Z: Access EXTEND-ASSISTANT MENU Ctrl+F: Format File System Ctrl+C: Display Copyright Enter your choice(0-9): 4
    Type 5 to delete a file, then select each file not ending in .bin and confirm the deletion. Repeat this until the only files remaining are the .bin Operating System files and any host/server keys:
    ===============================<File CONTROL>=============================== |Note:the operating device is cfa0 | |<1> Display All File(s) | |<2> Set Image File type | |<3> Set Bin File type | |<4> Set Configuration File type | |<5> Delete File | |<6> Copy File | |<0> Exit To Main Menu | ============================================================================ Enter your choice(0-6): 5 Deleting the file in cfa0: 'M' = MAIN 'B' = BACKUP 'S' = SECURE 'N/A' = NOT ASSIGNED ============================================================================ |NO. Size(B) Time Type Name | |1 8474624 Nov/20/2015 15:10:12 N/A cfa0:/msr3000-cmw710-boot-r0304p| |15.bin | |2 61001728 Nov/20/2015 15:10:24 N/A cfa0:/msr3000-cmw710-system-r030| |4p15.bin | |3 367616 Nov/20/2015 15:12:02 N/A cfa0:/msr3000-cmw710-security-r0| |304p15.bin | |4 2052096 Nov/20/2015 15:12:02 N/A cfa0:/msr3000-cmw710-voice-r0304| |p15.bin | |5 2721792 Nov/20/2015 15:12:08 N/A cfa0:/msr3000-cmw710-data-r0304p| |15.bin | |6 796 Nov/20/2015 15:48:18 N/A cfa0:/license/cn59ftw08l.did | |7 655930 Jun/27/2020 12:00:04 N/A cfa0:/logfile/logfile1.log | |8 75119616 Jan/28/2016 12:35:28 N/A cfa0:/msr3000-cmw710-r0304p02.ip| |e | |9 8474624 Jan/28/2016 12:38:34 M cfa0:/msr3000-cmw710-boot-r0304p| |02.bin | |10 61380608 Jan/28/2016 12:38:58 M cfa0:/msr3000-cmw710-system-r030| |4p02.bin | |11 367616 Jan/28/2016 12:39:28 M cfa0:/msr3000-cmw710-security-r0| |304p02.bin | |12 2057216 Jan/28/2016 12:39:28 M cfa0:/msr3000-cmw710-voice-r0304| |p02.bin | |13 2831360 Jan/28/2016 12:39:32 M cfa0:/msr3000-cmw710-data-r0304p| |02.bin | |14 380 Jun/25/2020 08:38:48 N/A cfa0:/ifindex.dat | |15 12904 Jun/25/2020 08:38:48 M cfa0:/startup.cfg | |16 146866 Jun/25/2020 08:38:48 N/A cfa0:/startup.mdb | |17 735 Mar/15/2018 14:55:50 N/A cfa0:/hostkey | |18 591 Mar/15/2018 14:55:50 N/A cfa0:/serverkey | |19 0 Feb/03/2016 22:20:02 N/A cfa0:/lauth.dat | |0 Exit | ============================================================================ Enter file No.:7 The file you selected is cfa0:/logfile/logfile1.log,Delete it? [Y/N]Y Deleting......Done. ===============================<File CONTROL>=============================== |Note:the operating device is cfa0 | |<1> Display All File(s) | |<2> Set Image File type | |<3> Set Bin File type | |<4> Set Configuration File type | |<5> Delete File | |<6> Copy File | |<0> Exit To Main Menu | ============================================================================ Enter your choice(0-6): 5 Deleting the file in cfa0: 'M' = MAIN 'B' = BACKUP 'S' = SECURE 'N/A' = NOT ASSIGNED ============================================================================ |NO. Size(B) Time Type Name | |1 8474624 Nov/20/2015 15:10:12 N/A cfa0:/msr3000-cmw710-boot-r0304p| |15.bin | |2 61001728 Nov/20/2015 15:10:24 N/A cfa0:/msr3000-cmw710-system-r030| |4p15.bin | |3 367616 Nov/20/2015 15:12:02 N/A cfa0:/msr3000-cmw710-security-r0| |304p15.bin | |4 2052096 Nov/20/2015 15:12:02 N/A cfa0:/msr3000-cmw710-voice-r0304| |p15.bin | |5 2721792 Nov/20/2015 15:12:08 N/A cfa0:/msr3000-cmw710-data-r0304p| |15.bin | |6 796 Nov/20/2015 15:48:18 N/A cfa0:/license/cn59ftw08l.did | |7 75119616 Jan/28/2016 12:35:28 N/A cfa0:/msr3000-cmw710-r0304p02.ip| |e | |8 8474624 Jan/28/2016 12:38:34 M cfa0:/msr3000-cmw710-boot-r0304p| |02.bin | |9 61380608 Jan/28/2016 12:38:58 M cfa0:/msr3000-cmw710-system-r030| |4p02.bin | |10 367616 Jan/28/2016 12:39:28 M cfa0:/msr3000-cmw710-security-r0| |304p02.bin | |11 2057216 Jan/28/2016 12:39:28 M cfa0:/msr3000-cmw710-voice-r0304| |p02.bin | |12 2831360 Jan/28/2016 12:39:32 M cfa0:/msr3000-cmw710-data-r0304p| |02.bin | |13 380 Jun/25/2020 08:38:48 N/A cfa0:/ifindex.dat | |14 12904 Jun/25/2020 08:38:48 M cfa0:/startup.cfg | |15 146866 Jun/25/2020 08:38:48 N/A cfa0:/startup.mdb | |16 735 Mar/15/2018 14:55:50 N/A cfa0:/hostkey | |17 591 Mar/15/2018 14:55:50 N/A cfa0:/serverkey | |18 0 Feb/03/2016 22:20:02 N/A cfa0:/lauth.dat | |0 Exit | ============================================================================ Enter file No.:13 The file you selected is cfa0:/ifindex.dat,Delete it? [Y/N]Y Deleting....Done. ===============================<File CONTROL>=============================== |Note:the operating device is cfa0 | |<1> Display All File(s) | |<2> Set Image File type | |<3> Set Bin File type | |<4> Set Configuration File type | |<5> Delete File | |<6> Copy File | |<0> Exit To Main Menu | ============================================================================ Enter your choice(0-6): 5 Deleting the file in cfa0: 'M' = MAIN 'B' = BACKUP 'S' = SECURE 'N/A' = NOT ASSIGNED ============================================================================ |NO. Size(B) Time Type Name | |1 8474624 Nov/20/2015 15:10:12 N/A cfa0:/msr3000-cmw710-boot-r0304p| |15.bin | |2 61001728 Nov/20/2015 15:10:24 N/A cfa0:/msr3000-cmw710-system-r030| |4p15.bin | |3 367616 Nov/20/2015 15:12:02 N/A cfa0:/msr3000-cmw710-security-r0| |304p15.bin | |4 2052096 Nov/20/2015 15:12:02 N/A cfa0:/msr3000-cmw710-voice-r0304| |p15.bin | |5 2721792 Nov/20/2015 15:12:08 N/A cfa0:/msr3000-cmw710-data-r0304p| |15.bin | |6 796 Nov/20/2015 15:48:18 N/A cfa0:/license/cn59ftw08l.did | |7 75119616 Jan/28/2016 12:35:28 N/A cfa0:/msr3000-cmw710-r0304p02.ip| |e | |8 8474624 Jan/28/2016 12:38:34 M cfa0:/msr3000-cmw710-boot-r0304p| |02.bin | |9 61380608 Jan/28/2016 12:38:58 M cfa0:/msr3000-cmw710-system-r030| |4p02.bin | |10 367616 Jan/28/2016 12:39:28 M cfa0:/msr3000-cmw710-security-r0| |304p02.bin | |11 2057216 Jan/28/2016 12:39:28 M cfa0:/msr3000-cmw710-voice-r0304| |p02.bin | |12 2831360 Jan/28/2016 12:39:32 M cfa0:/msr3000-cmw710-data-r0304p| |02.bin | |13 12904 Jun/25/2020 08:38:48 M cfa0:/startup.cfg | |14 146866 Jun/25/2020 08:38:48 N/A cfa0:/startup.mdb | |15 735 Mar/15/2018 14:55:50 N/A cfa0:/hostkey | |16 591 Mar/15/2018 14:55:50 N/A cfa0:/serverkey | |17 0 Feb/03/2016 22:20:02 N/A cfa0:/lauth.dat | |0 Exit | ============================================================================ Enter file No.:13 The file you selected is cfa0:/startup.cfg,Delete it? [Y/N]Y Deleting...Done. ===============================<File CONTROL>=============================== |Note:the operating device is cfa0 | |<1> Display All File(s) | |<2> Set Image File type | |<3> Set Bin File type | |<4> Set Configuration File type | |<5> Delete File | |<6> Copy File | |<0> Exit To Main Menu | ============================================================================ Enter your choice(0-6): 5 Deleting the file in cfa0: 'M' = MAIN 'B' = BACKUP 'S' = SECURE 'N/A' = NOT ASSIGNED ============================================================================ |NO. Size(B) Time Type Name | |1 8474624 Nov/20/2015 15:10:12 N/A cfa0:/msr3000-cmw710-boot-r0304p| |15.bin | |2 61001728 Nov/20/2015 15:10:24 N/A cfa0:/msr3000-cmw710-system-r030| |4p15.bin | |3 367616 Nov/20/2015 15:12:02 N/A cfa0:/msr3000-cmw710-security-r0| |304p15.bin | |4 2052096 Nov/20/2015 15:12:02 N/A cfa0:/msr3000-cmw710-voice-r0304| |p15.bin | |5 2721792 Nov/20/2015 15:12:08 N/A cfa0:/msr3000-cmw710-data-r0304p| |15.bin | |6 796 Nov/20/2015 15:48:18 N/A cfa0:/license/cn59ftw08l.did | |7 75119616 Jan/28/2016 12:35:28 N/A cfa0:/msr3000-cmw710-r0304p02.ip| |e | |8 8474624 Jan/28/2016 12:38:34 M cfa0:/msr3000-cmw710-boot-r0304p| |02.bin | |9 61380608 Jan/28/2016 12:38:58 M cfa0:/msr3000-cmw710-system-r030| |4p02.bin | |10 367616 Jan/28/2016 12:39:28 M cfa0:/msr3000-cmw710-security-r0| |304p02.bin | |11 2057216 Jan/28/2016 12:39:28 M cfa0:/msr3000-cmw710-voice-r0304| |p02.bin | |12 2831360 Jan/28/2016 12:39:32 M cfa0:/msr3000-cmw710-data-r0304p| |02.bin | |13 146866 Jun/25/2020 08:38:48 N/A cfa0:/startup.mdb | |14 735 Mar/15/2018 14:55:50 N/A cfa0:/hostkey | |15 591 Mar/15/2018 14:55:50 N/A cfa0:/serverkey | |16 0 Feb/03/2016 22:20:02 N/A cfa0:/lauth.dat | |0 Exit | ============================================================================ Enter file No.:13 The file you selected is cfa0:/startup.mdb,Delete it? [Y/N]Y Deleting....Done. ===============================<File CONTROL>=============================== |Note:the operating device is cfa0 | |<1> Display All File(s) | |<2> Set Image File type | |<3> Set Bin File type | |<4> Set Configuration File type | |<5> Delete File | |<6> Copy File | |<0> Exit To Main Menu | ============================================================================ Enter your choice(0-6): 5 Deleting the file in cfa0: 'M' = MAIN 'B' = BACKUP 'S' = SECURE 'N/A' = NOT ASSIGNED ============================================================================ |NO. Size(B) Time Type Name | |1 8474624 Nov/20/2015 15:10:12 N/A cfa0:/msr3000-cmw710-boot-r0304p| |15.bin | |2 61001728 Nov/20/2015 15:10:24 N/A cfa0:/msr3000-cmw710-system-r030| |4p15.bin | |3 367616 Nov/20/2015 15:12:02 N/A cfa0:/msr3000-cmw710-security-r0| |304p15.bin | |4 2052096 Nov/20/2015 15:12:02 N/A cfa0:/msr3000-cmw710-voice-r0304| |p15.bin | |5 2721792 Nov/20/2015 15:12:08 N/A cfa0:/msr3000-cmw710-data-r0304p| |15.bin | |6 796 Nov/20/2015 15:48:18 N/A cfa0:/license/cn59ftw08l.did | |7 75119616 Jan/28/2016 12:35:28 N/A cfa0:/msr3000-cmw710-r0304p02.ip| |e | |8 8474624 Jan/28/2016 12:38:34 M cfa0:/msr3000-cmw710-boot-r0304p| |02.bin | |9 61380608 Jan/28/2016 12:38:58 M cfa0:/msr3000-cmw710-system-r030| |4p02.bin | |10 367616 Jan/28/2016 12:39:28 M cfa0:/msr3000-cmw710-security-r0| |304p02.bin | |11 2057216 Jan/28/2016 12:39:28 M cfa0:/msr3000-cmw710-voice-r0304| |p02.bin | |12 2831360 Jan/28/2016 12:39:32 M cfa0:/msr3000-cmw710-data-r0304p| |02.bin | |13 735 Mar/15/2018 14:55:50 N/A cfa0:/hostkey | |14 591 Mar/15/2018 14:55:50 N/A cfa0:/serverkey | |15 0 Feb/03/2016 22:20:02 N/A cfa0:/lauth.dat | |0 Exit | ============================================================================ Enter file No.:15 The file you selected is cfa0:/lauth.dat,Delete it? [Y/N]Y Deleting...Done.
    Type 0 to return to the main menu:
    ===============================<File CONTROL>=============================== |Note:the operating device is cfa0 | |<1> Display All File(s) | |<2> Set Image File type | |<3> Set Bin File type | |<4> Set Configuration File type | |<5> Delete File | |<6> Copy File | |<0> Exit To Main Menu | ============================================================================ Enter your choice(0-6): 0
    Type 5 to reset the configuration to factory defaults, and y to confirm:
    ===========================<EXTEND-BOOTWARE MENU>=========================== |<1> Boot System | |<2> Enter Serial SubMenu | |<3> Enter Ethernet SubMenu | |<4> File Control | |<5> Restore to Factory Default Configuration | |<6> Skip Current System Configuration | |<7> BootWare Operation Menu | |<8> Clear Super Password | |<9> Storage Device Operation | |<0> Reboot | ============================================================================ Ctrl+Z: Access EXTEND-ASSISTANT MENU Ctrl+F: Format File System Ctrl+C: Display Copyright Enter your choice(0-9): 5 Because the password recovery capability is disabled, this operation can cause the configuration files to be deleted, and the system will start up with factory defaults. Are you sure to continue?[Y/N]Y Setting...Done.
    Finally type 0 to reboot the system.
  6. Copy all the output from the session into your records.

    Right-click PuTTY's titlebar, from that dropdown menu click on "Copy All to Clipboard"
    Open the file of record certifying the deconfiguration of this device and use CTRL V to paste all the output from PuTTY into that file. Formatting the text with a fixed-width font helps it look more readable.
  7. End the session.

    Close PuTTy.