AVAYA IP OFFICE 500 V2
Start the console session.
Plug in serial cable to console port of device from PC COM1 port
Open PuTTY and select "Serial" connection type, change baud rate (Speed) to 38400 and leave other settings as default.
Plug power into device and if a power button exists, turn it on.
Reset passwords
When the boot process completes, type AT to get a response of "OK", then type the AT-SECURITYRESETALL command:
Sorting Directory List... Sorted Directory List. Config Write Completed AT OK AT-SECURITYRESETALL
Type the random case-sensitive string without quotes as instructed:
Enter "00E00708ACF0" to continue 00E00708ACF0 OK
Wait for further output and when it pauses keep typing AT until you get a response of "OK" again.
Erase configuration.
Power cycle the device and keep pressing the Esc key every second until you see the Loader message:
P14 Loader v1.35 (SDRAM 128 MB) MPC8248 CPU Revision 0x0C10 Broadcom Switch Mode was 0x05 now 0x06 EthChipRevId: 0x01 EthPhyId: 0x0143BC30
Type AT to get a response of "OK", then type these commands in order: AT-X1, AT-X2, AT-X3 ensuring you get an "OK" response each time:
AT OK AT-X1 Erase AlarmLogs . OK AT-X2 Erase NVConfig . OK AT-X3 Erase Config . OK Erase config.cfg OK
Cycle the power again and allow the device to fully reboot.
Copy all the output from the session into your records.
Right-click PuTTY's titlebar, from that dropdown menu click on "Copy All to Clipboard"
Open the file of record certifying the deconfiguration of this device and use CTRL V to paste all the output from PuTTY into that file. Formatting the text with a fixed-width font helps it look more readable.
End the session.
Close PuTTy.